RETURNS

Returns

We currently do not offer a return label. However, you may still return products, provided they are unopened (sealed) and returned to us within 14 days of delivery.
Further details can be found below.

Cancellation Policy & Cancellation Form

A. Cancellation Policy

Introduction

Consumers have a right of cancellation in accordance with the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or self-employed professional activity.

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier takes possession of the last goods.

In the case of a contract for the regular delivery of goods over a specified period, the cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier takes possession of the first goods.

To exercise your right of cancellation, you must inform us (Lebenskraftpur GmbH, Sperberstraße 4, 68753 Waghäusel, Germany, Tel.: +49 7254 782 0900, E-Mail: info@lebenskraftpur.de) by means of a clear statement (e.g., a letter sent by post or an email) of your decision to cancel this contract. You may use the attached sample cancellation form, although this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the notification of exercising the right of cancellation before the cancellation period expires.

Consequences of Cancellation

If you cancel this contract, we will reimburse all payments received from you, including delivery costs (except for the additional costs arising if you chose a delivery method other than the least expensive standard delivery offered by us), without delay and at the latest within fourteen days from the date on which we receive the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used in the original transaction unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or Premature Expiry of the Right of Cancellation

The right of cancellation expires prematurely in contracts for the delivery of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery.

The right of cancellation also expires prematurely in contracts for the delivery of goods which, after delivery, are inseparably mixed with other items due to their nature.

The right of cancellation does not apply to consumers who, at the time the contract is concluded, are not citizens of a Member State of the European Union and whose sole residence and delivery address are outside the European Union at the time the contract is concluded.

General Information

Please avoid damaging or contaminating the goods. Return the goods in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure suitable packaging to protect the goods from transport damage.
Please do not return goods freight collect.
Please note that the above points 1–2 are not a prerequisite for the effective exercise of the right of cancellation.

B. Sample Cancellation Form

If you wish to cancel the contract, please fill out this form and return it to us.

To:
ZALASS
Koblenzerstraße 16
66115 saarbrucken
Germany
E-Mail: infos@zalass.com

I/we () hereby cancel the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ():

Ordered on () ____________ / received on () __________________

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only for notification on paper)

Date

(*) Delete as applicable.